Junior Customer Programs Manager DACH

SoSafe is hiring a Junior Customer Programs Manager for its Cologne team to support customer success work for its DACH market. The role focuses on guiding mid-market and smaller customers through onboarding, adoption, renewals, and retention using webinars, group interactions, training, and other scaled engagement activities. Day to day, the job includes building and running repeatable customer programs, monitoring customer health, supporting upsell opportunities, and working with product marketing and technical teams on educational content. It also involves improving internal customer success processes, including lifecycle management and maturity models, and using data to spot common issues and recommend better ways of working. The advert names analytical thinking, a strong customer focus, and teamwork as important qualities, along with the ability to work at scale. It does not specify a degree, years of experience, or any particular software tools. No language requirement is stated in the text provided. The location given is Cologne, and the job is full time. The role appears suited to someone who is comfortable with structured customer programs and wants to help improve retention and product adoption across a broad customer base.