Account Manager - Travel

Role Summary As an Account Manager , you will lead a team, manage client relationships, and ensure operational excellence for a Travel program. You will play a key role in driving performance, improving processes, and delivering outstanding customer experiences. Key Responsibilities Client & Team Management Build and maintain strong relationships with clients and team members Understand client needs and ensure expectations are met Resolve issues quickly and effectively Performance & Operations Analyze data and performance reports to identify trends and improvements Develop and implement strategies to achieve business goals Monitor service quality and ensure high customer satisfaction Process Improvement Recommend and implement process enhancements Drive efficiency and continuous improvement initiatives Leadership & Development Lead and support team members to achieve targets Identify training needs and facilitate skill development Promote a positive and productive work environment Education & Experience Bachelor’s degree (preferred) At least 3 years of operations and people management experience Experience in process transformation is required Travel program experience is a plus Skills & Competencies Strong analytical and problem-solving skills Proven leadership and decision-making ability Excellent time management and organizational skills Strong verbal and written communication skills Proficient in Microsoft Office applications Internal Qualifications: Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 18 months on the current role No Active DA Leadership experience in a Travel Program is an advantage