Customer Service Consultant (Cantonese Speaker)

What you’ll do Support customers through live chat and inbound calls with warmth and care Solve everyday tech issues, such as login errors and device compatibility Guide customers through account and billing questions Keep clear, accurate records of every interaction Stay up to date on product updates and policies so you always give the right answer What we’re looking for Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT) A positive, patient, problem-solving attitude Work setup Shifts: 9am to 9pm, including weekends Schedule: 5 days on, 2 days off (40 hours a week) Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)