Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA ES

Sutherland is hiring a Senior Product Delivery Manager to take products from product vision through build, testing, release, and deployment support for its Connect contact center offering. In this role, you would turn requirements into workable solutions, make scope and release decisions, guide development through QA and UAT, and act as the product point of authority during client deployments. The work focuses on contact center products and services, including omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. The advert asks for real experience with contact center platforms and for candidates who have delivered products or capabilities in that space. It also expects strong product judgment and the ability to work closely with engineering, operations, clients, architecture, QA, project management, and implementation teams. The posting does not list any specific qualification, language requirement, or tool set. The job is remote and based in Bulgaria, with availability to work USA Eastern Standard Time. It is a full-time role with no direct reports. This position suits someone with hands-on contact center delivery experience who can own product decisions and help a team align on releases and dependencies.