Training Manager | ATT | Alex

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. If you are a Training Manager looking for a global career, do not miss this opportunity! As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to: Key Responsibilities Supervise/Observe Training Delivery in class; Guide/Coach trainers on technical/soft-skills related aspects; Assess/Analyze/Monitor KPI Performance for waves; Create effective action plans for improvements in training results; Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system; Create and provide updated, accurate & timely reports as required; Facilitate the handover of the trainees to the production floor; and Drive learner performances week on week through rolling out contests, quizzes, tests, etc. Required Skills/Education • College Degree (Masters/MBA is preferred) • Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit • Ability to use MS Office applications: Excel, Power Point, Word, and Outlook • Excellent written and oral communication skills • Ability to build networks within and across functions through proactive communication • Ability to maintain a high degree of confidentiality and professionalism • Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities All your information will be kept confidential according to EEO guidelines.