Operations Manager, Therapy Program

Talkiatry is seeking an Operations Manager for its Therapy Program to enhance the operational framework that facilitates therapy access for patients referred by psychiatrists. In this role, you will manage a team responsible for converting therapy referrals into actual care, ensuring a smooth transition from referral to the first therapy session. You will lead managers and team leads overseeing Patient Care Coordinators, focusing on improving referral conversion rates, scheduling efficiency, and overall patient experience. The position requires hands-on leadership skills, a knack for building scalable systems, and the ability to analyze data for performance optimization. Candidates should have experience in operations management, particularly in healthcare or related fields, and be adept at leading teams. The role is fully remote, making it suitable for individuals who thrive in a virtual work environment. This position is ideal for someone passionate about improving mental health care access and enhancing patient experiences. Talkiatry aims to transform mental health services, making them more accessible and sustainable for both patients and clinicians.