Customer Support Specialist

This remote Customer Support Specialist role supports members and on-site staff for a growing boutique fitness studio group in Berlin. The work focuses on written communication only, handling questions about bookings, accounts, refunds, and occasional urgent requests from trainers while keeping a warm and helpful tone. It suits someone with strong English writing skills, empathy, good judgment, and a sense of ownership who is comfortable working early mornings, evenings, or weekends. Full training is provided, and German is helpful but not required.