Customer Success Executive - Florida

Unite Us is seeking a Customer Success Executive to manage a portfolio of high-value accounts in Florida, with a focus on retention and growth. In this role, you will independently establish and nurture relationships with key stakeholders, including executives, while developing and executing account strategies that drive measurable outcomes. Daily tasks involve designing solutions for complex customer needs, translating these into actionable feedback for product development, and addressing cross-functional challenges. You will also be responsible for leading retention strategies for complex accounts and driving renewals and expansions to position Unite Us as a strategic partner. The role requires strong relationship-building skills and the ability to synthesize data into compelling narratives for executive presentations. This position is fully remote, allowing for high autonomy in your work. The ideal candidate will have experience in customer success or account management, particularly with complex accounts, and should possess excellent communication skills to engage effectively with diverse stakeholders.