Senior Manager, Customer Success Engineering

This position involves directing a group of Customer Success Engineers to achieve specific results for users of the Veeam Data Platform. The role requires balancing strategic oversight with direct operational leadership to help clients increase their resilience, broaden their use of the software, and lower the chance of contract non-renewal. You will be responsible for establishing scalable methods for onboarding, adoption, technical planning, and executive interactions. Additionally, you will act as a coach, an escalation point for customers, and a partner to other internal departments such as Sales, Product, and Support. The ideal candidate is a technical people leader who can effectively engage with clients and understands enterprise IT and data resilience. You must be able to convert business goals into measurable technical achievements. The job description does not specify particular software tools, required qualifications, or language proficiency levels. It also does not state the required years of experience, though it implies a senior level of responsibility. The working arrangement is remote. This role suits individuals who are proven leaders in technical teams and possess strong skills in customer engagement and cross-functional collaboration.