Senior Customer Support Engineer

Vercel is hiring a Senior Customer Support Engineer to help customers solve complex technical problems and improve the tools and processes used by the support team. The role involves investigating issues, working with Engineering on fixes and mitigations, and collaborating with other internal teams to support good outcomes for customers. It suits a highly technical engineer with support experience, strong communication skills, and the ability to quickly understand complex systems and get to the root of problems. The position is remote, with occasional scheduled weekend or holiday on-call coverage, and some candidates near certain offices may be expected to follow an in-office anchor-day schedule.