Marketplace Operations Manager II

This remote position involves managing the delivery of virtual care visits for specific client programs. The role requires maintaining service level agreements, monitoring consult costs, and ensuring roster stability amidst fluctuating demand. You will launch and configure new programs, create operational playbooks, and manage incentive spending within set limits. The job demands handling complex, ambiguous challenges associated with scaling a telehealth marketplace. You will lead cross-functional projects that influence how operations expand, while relying on peer teams for clinician supply forecasting, performance management, and scheduling. The advert does not specify particular software tools, required qualifications, or language proficiency levels. It also does not state a minimum number of years of experience needed for the role. The working arrangement is fully remote, based in the United States. This opportunity suits an operator who wants direct accountability for critical business outcomes. It is ideal for someone who can maintain focus on client performance while trusting other functions to handle adjacent responsibilities. The role involves day-to-day ownership of key metrics and strategic problem-solving.