Специалист службы поддержки экстренных обращений (на армянском и русском языках)

Yandex is hiring a remote Emergency Support Specialist for Armenian and Russian speakers. The role focuses on helping users during serious travel-related issues through email, chat, and mostly outbound phone calls, including many difficult conversations, and on passing useful feedback to product teams. The company is looking for someone who is calm under pressure, comfortable making calls, strong in both languages, and able to write professionally and work responsibly with others. It suits people who enjoy helping others, can handle repetitive work, and are open to learning in a fast-changing team.