Customer Success Manager

Ping Identity is seeking a Customer Success Manager to work remotely, focusing on enhancing customer relationships and driving value within a designated portfolio. The role involves managing customer health, retention, and risk, while collaborating with Sales and Renewals teams. Daily tasks include developing and executing customer success plans that outline specific business outcomes and milestones, as well as proactively identifying risks related to renewals and churn. The CSM will also be responsible for creating strategies to mitigate these risks and exploring opportunities for account expansion. Candidates should possess strong relationship management skills and a proactive approach to customer engagement. While the advert does not specify particular qualifications or years of experience, it emphasizes the importance of being able to navigate complex customer needs and coordinate resources effectively. This position is ideal for individuals who thrive in a dynamic environment and are passionate about fostering customer success.