Director of Customer Support

Tekmetric is seeking a Director of Customer Support to enhance its all-in-one, cloud-based software designed for auto repair shops. The role involves leading customer support initiatives, ensuring that clients receive exceptional service and support as they utilize the platform. Candidates should possess strong leadership skills, a proactive approach, and the ability to thrive in a fast-paced environment. The company values transparency, integrity, and innovation, and encourages team members to take ownership of their results while fostering a collaborative culture. While specific qualifications or years of experience are not mentioned, the role is suited for individuals who are driven by meaningful work and are comfortable navigating ambiguity. The position is fully remote, allowing for flexibility in work arrangements. Tekmetric emphasizes the importance of direct communication and constructive feedback, making it an ideal environment for those who are eager to contribute ideas and challenge the status quo. This role is designed for builders who are committed to making a significant impact in the auto repair industry.