Manager, Product Support - APAC

Ashby is seeking a Manager for Product Support in the APAC region to lead a team of Technical Support Specialists. This remote position involves shaping and managing support operations in a growing market, focusing on enhancing customer experience. The role requires a candidate who excels in uncertain environments, possesses a passion for team building, and can effectively balance strategic planning with day-to-day operations. Responsibilities include collaborating with other support leaders, developing support strategies, monitoring performance metrics, and addressing escalated customer issues. The manager will also work closely with Product, Engineering, and Customer Success teams to meet customer needs and improve support processes. A strong background in leading technical B2B SaaS support teams is essential for this role. The position is ideal for someone who is an advocate for both customers and their team, and who is committed to fostering a positive work environment while driving professional development.