Product Support Specialist - EMEA

Ashby is seeking Product Support Specialists for their remote team in Europe. The role involves daily interactions with customers, addressing complex issues related to their product, which includes troubleshooting integrations and guiding users through workflows. Candidates should be adept at handling SaaS troubleshooting, capable of isolating configuration problems, and communicating technical matters clearly to various audiences. The position requires a systematic approach and strong ownership, particularly in asynchronous work environments. Applicants can indicate their preferred working hours, as the role includes working one weekend day with a weekday off, following either a Tuesday–Saturday or Sunday–Thursday schedule. The company values principled thinking and effective communication, which will be discussed further during the interview process. This position is ideal for individuals who are curious and enjoy problem-solving in a technical context.