Senior Technical Account Manager (Federal)

Mattermost is looking for a Senior Technical Account Manager to support its U.S. Federal and enterprise clients. In this role, you will act as a technical advisor, ensuring the effective deployment and secure operation of the Mattermost platform in high-security settings. Daily tasks include leading the onboarding process, configuring the platform, and managing production deployments for key customers. You will design and implement secure architectures across various environments, including cloud and on-premises setups, while ensuring compliance with security frameworks like FedRAMP and NIST 800-53. Strong skills in infrastructure, cybersecurity, and DevSecOps are essential, along with the ability to engage with customers and lead projects effectively. The position is remote, making it suitable for individuals who thrive in a flexible work environment. This role is ideal for those with a background in technical account management and a passion for facilitating secure collaboration in mission-critical operations.