Director, Renewals

Abnormal AI is seeking a Director of Renewals to lead their global renewals function, focusing on revenue retention for their behavioral security platform. This remote position involves developing and executing the renewals strategy, including defining processes, segmentation, and playbooks to support company growth. The role requires managing a team of Renewal Managers and Specialists, setting clear performance goals related to renewal bookings and retention rates. Daily responsibilities include overseeing the entire renewal lifecycle, engaging with clients, negotiating terms, and collaborating with various departments such as Customer Success and Sales to identify expansion opportunities. A data-driven approach is essential, as the director will monitor renewal metrics and implement strategies for at-risk accounts. The position also involves managing escalations and supporting complex negotiations. Candidates should have experience in SaaS licensing and a strong understanding of market trends in cybersecurity. This role is ideal for someone with a strategic mindset and a passion for customer retention, looking to make a significant impact in a remote work environment.