Customer Success Manager, SMB

AlertMedia is hiring a Customer Success Manager for its SMB team in a remote role. The position centers on building and managing customer relationships, supporting account health, retention, and growth, and working with support, sales, marketing, and customer success teams to help customers get value from the platform. The company wants someone who puts customers first, works well with others, and is comfortable handling both strategic relationship work and practical day-to-day support. It suits a motivated, hands-on person who enjoys driving adoption, solving problems quickly, and helping customers succeed.