Customer Service Agent

Apeople.am is seeking a Customer Service Agent to manage customer inquiries through various digital channels, including inbound and outbound calls, chat, email, and social media. The role involves providing information about both new and existing services or campaigns, accurately registering customer issues and requests, and verifying subscriber information. Maintaining customer data confidentiality is essential, as is adhering to the company's customer service standards. Candidates should possess a solid understanding of the company's products, services, promotions, and operational standards. While the advert does not specify the required experience or qualifications, it implies that familiarity with customer service practices is beneficial. Language requirements are not detailed, but proficiency in English may be assumed given the nature of the role. The job arrangement is not specified, leaving the working environment open to interpretation. This position is suitable for individuals who are detail-oriented, possess strong communication skills, and are adept at using digital communication tools.