Operations Support Specialist

This position involves managing daily interactions with customers and contractors via the Intercom platform to provide timely and accurate assistance. The role requires monitoring live orders to proactively identify, investigate, and resolve operational issues that may disrupt the service experience. You will also detect and report technical problems, system errors, or bugs, escalating them to the appropriate teams when necessary. Supporting day-to-day workflows is a core part of the job, ensuring tasks are completed efficiently while adhering to established company procedures and quality standards. Collaboration is essential, as you will work closely with support, operational, product, and engineering teams to improve workflows and service delivery. Providing actionable feedback to these groups helps refine operational processes and tools. The employer seeks candidates with up to two years of experience in operations, customer support, logistics, or similar fields. Strong problem-solving abilities are required to assess situations quickly and make effective decisions. Excellent written and spoken English is mandatory for this role. The position is based in Yerevan, Armenia, though the specific working arrangement regarding office presence or remote work is not detailed in the provided text. This opportunity suits individuals who possess strong communication and interpersonal skills with a customer-first mindset. It is ideal for those who can work collaboratively with diverse teams in a fast-paced environment.