Product Support Engineer - APAC

Ashby is seeking a Product Support Engineer to join their expanding global Support team in the APAC region. This remote position involves addressing complex technical issues related to integrations, APIs, permissions, data, reporting, migrations, and workflows. The role requires proficiency in tools such as Plain, GitHub, Datadog, and databases, as well as the ability to analyze application behavior and logs to determine the nature of issues. The engineer will not implement fixes but will provide detailed escalations to the Engineering team, including reproduction steps and customer impact assessments. Candidates should have relevant experience in technical support or engineering roles, with a focus on problem-solving and customer outcomes. The position is designed for individuals who thrive in a collaborative environment and can navigate complex technical challenges. Ashby emphasizes a regional staffing approach rather than on-call rotations, and the specific work schedule will be discussed during the hiring process. This role is ideal for those looking to establish a technical support presence in a growing market.