Product Support Engineer - EMEA

Ashby is seeking a Product Support Engineer for their EMEA region to enhance their global Support team, which aims to provide 24/7 assistance across various time zones. In this role, you will be responsible for addressing complex technical issues related to integrations, APIs, permissions, data, reporting, migrations, and workflows. You will utilize tools such as Plain, GitHub, Datadog, and databases to investigate issues thoroughly, providing Engineering with well-documented escalations that include reproduction steps and customer impact. The position requires a strong technical background, as you will serve as the link between frontline Support and the Engineering team, resolving escalated tickets that do not necessitate code changes. The role is remote, allowing for flexibility in your working environment. Candidates should choose between applying for the Product Support Engineer or Product Support Specialist roles based on their experience and interests. This position is ideal for individuals with a solid understanding of technical support processes and a passion for problem-solving in a collaborative setting.