Senior Strategic Implementation Specialist - Americas

Ashby is seeking a Senior Strategic Implementation Specialist for the Americas, a remote position within their Professional Services team. This role focuses on managing the complete implementation process for new customers, particularly in the Enterprise segment, ensuring they have a solid foundation and a clear path to success with Ashby’s solutions. Daily responsibilities include developing and executing implementation plans, coordinating with stakeholders, and maintaining project timelines to deliver results that meet customer expectations. Candidates should have extensive experience in managing complex implementation and onboarding projects in a high-growth B2B SaaS environment. A strong understanding of configurable B2B SaaS products is essential, as is the ability to work effectively in a remote-first setting. The role may require occasional travel for strategic customer engagements, but this is limited to less than 10% of the time. This position is ideal for individuals who excel in project management and are passionate about enhancing the customer experience from the outset.