Senior Strategic Implementation Specialist - EMEA

Ashby is seeking a Senior Strategic Implementation Specialist to join their remote Professional Services team within the Customer Success organization. In this role, you will manage the complete implementation process for new customers, particularly in the Enterprise segment, ensuring they have a solid foundation and a clear path to success with Ashby’s solutions. Your daily responsibilities will include developing and executing implementation plans, aligning with stakeholders, and maintaining communication throughout the project lifecycle to meet established milestones. The position requires extensive experience in managing complex implementation and onboarding projects within a high-growth B2B SaaS environment. A strong understanding of configurable B2B SaaS products is essential, as is the ability to work effectively in a remote-first setting. The role may involve occasional travel for strategic customer engagements, but this is limited to less than 10% of the time. This position is ideal for individuals who thrive in collaborative environments and are committed to enhancing the customer experience from the outset.