Werkstudent Customer Service (m/w/d)

This part-time student position involves guiding customers through the process of securing financing for their personal goals. The role requires handling inquiries and complaints via both written and phone channels with a focus on empathy and professional problem-solving. You will also contribute to improving existing service workflows by sharing your own optimization ideas. Additionally, you act as a liaison between the customer base and internal departments to ensure client needs are fully represented. The position demands strong German language skills, both spoken and written, to communicate clearly and confidently. Candidates must be currently enrolled in a degree program to qualify for this role. No specific prior work experience is listed, but the employer seeks individuals who demonstrate self-reliance and the ability to adapt quickly to dynamic situations. The job is suitable for students who value teamwork and wish to gain practical insights into the daily operations of a modern financial technology company. The working arrangement is remote, allowing you to perform these duties from a location of your choice, though the company is based in Düsseldorf. This opportunity is ideal for those who want to be part of a supportive team environment where personal input is encouraged.