Sr Technical Support Representative

Axon is seeking a Senior Technical Support Representative to provide exceptional technical assistance to customers using the Axon Fusus solution. This remote position based in Canada involves daily tasks such as responding to customer inquiries via phone, email, and chat, troubleshooting issues, and documenting interactions in the Axon Fusus CRM support tool. The role requires expertise in various technologies, including Video Management Systems, IP Cameras, and Linux networking tools, as well as a solid understanding of enterprise network equipment like routers and firewalls. Candidates should have at least one year of experience in information systems and networking, along with strong analytical skills for systematic problem-solving. The position is ideal for individuals who are eager to learn and grow within a fast-paced environment while contributing to a mission-driven company. The role reports to the Senior Manager of Technical Support and emphasizes collaboration and continuous improvement through training and certifications.