Senior IT Support Engineer

This position involves managing global IT infrastructure, identity and access controls, and multi-cloud environments across Microsoft 365, Azure, and AWS. The role also requires overseeing endpoint management for Windows, macOS, and Linux systems using JumpCloud MDM. Daily tasks include troubleshooting complex hardware and software issues, leading cloud infrastructure improvements, and integrating AI-driven support tools. The engineer will maintain communication platforms like Slack, manage ITSM processes within Jira, and enforce ISO 27001 security standards to ensure a compliant operating environment. Candidates must possess advanced technical support and cloud administration expertise. Specific tool proficiency is required for Google Workspace, which serves as a foundational prerequisite, while experience with Google Apps Script is considered highly advantageous. The role demands hands-on capability in driving modern AI workflows and maintaining rigorous security protocols. The employer seeks an experienced professional, indicating a senior level of responsibility without specifying a minimum number of years. Fluent written and spoken English is a mandatory requirement for this position. The job is conducted remotely, allowing the engineer to work from a location of their choice. This opportunity suits a technical specialist who can independently handle multi-platform challenges while leading improvements in cloud infrastructure and security compliance.