Technical Support Engineer

BettingJobs is seeking a Technical Support Engineer for a rapidly expanding sports betting and gaming technology company in Yerevan, Armenia. This role involves providing hands-on technical support for both B2B and B2C platforms, focusing on troubleshooting application issues, integrations, APIs, and databases. Daily tasks include monitoring production environments, responding to incidents, and analyzing API requests to identify problems. The engineer will utilize tools such as application and server logs, SQL queries, and monitoring tools to diagnose issues effectively. The position requires collaboration with various teams, including engineering, DevOps, and QA, to ensure timely resolution of incidents. The role also involves participating in a rotating on-call schedule due to the 24/7 operation of the platforms. While the advert does not specify required qualifications or experience, it is suited for individuals who enjoy problem-solving and have a strong technical background. Proficiency in English is implied, given the nature of the work and communication with internal teams and clients.