CRM Manager

Bondora is seeking a CRM Manager to enhance customer journeys throughout their lifecycle, from loan applications to repayment challenges. This role involves utilizing Braze to design and manage customer interactions, ensuring quality assurance before launches and minimizing errors. The CRM Manager will analyze customer data to determine the effectiveness of strategies, incorporating control groups to measure outcomes. Candidates should possess experience in customer relationship management and data analysis, with a strong understanding of customer behavior and financial products. The position is fully remote, allowing flexibility in work location. This role is ideal for individuals who are detail-oriented and passionate about improving customer experiences in the financial technology sector. Fluency in English is required, and familiarity with additional languages may be beneficial. Bondora, founded in 2008, aims to simplify finance for its customers and is on a path to expand its offerings as it seeks a banking license.