Customer Success - Team Manager

Canonical is seeking a Customer Success - Team Manager to enhance its global Customer Success Management (CSM) team. In this role, you will mentor and coach team members in post-sales account management while analyzing regional performance metrics to identify trends and areas for improvement. The position requires strong organizational, analytical, and diplomatic skills, along with a passion for new technologies. Candidates should have a proven track record in Customer Success management and be comfortable navigating ambiguity and adapting to change. Collaboration with other teams is essential to improve the overall customer experience. This remote position is ideal for individuals who are determined to grow their skills and lead high-performing teams. Canonical values excellence in customer service, particularly in the technology sector, and aims to sustain revenue retention and growth through effective CSM operations.