Customer Success Manager

Captivea Colombia is looking for a Customer Success Manager based in Bogota, D.C. The role focuses on ensuring client satisfaction and success after they implement Odoo, managing relationships, renewals, and support coordination. Candidates should have 2 to 5 years of experience in customer success, account management, or similar roles, preferably within SaaS, ERP, or consulting environments. Familiarity with Odoo or other ERP platforms like NetSuite or SAP is highly desirable, along with a solid understanding of business processes such as finance and operations. Proficiency in both English and Spanish is required, while knowledge of French is a significant advantage. The ideal candidate will be empathetic, organized, and capable of managing multiple accounts while effectively communicating with clients at all levels. This position is well-suited for individuals who thrive in diverse cultural and business settings and are proactive in addressing customer needs. The employment type is not specified in the advert.