Staff Software Engineer, Backend

Customer.io is seeking a Staff Software Engineer to lead the technical direction of their messaging systems, which handle billions of messages daily. The role focuses on making high-level architectural decisions for mission-critical services, balancing scale, cost, and reliability. Candidates should be proficient in Go, as well as familiar with technologies like React and Ember. The position involves tackling complex, ambiguous problems that span multiple teams and requires building consensus on technical challenges. The ideal candidate will possess a strong sense of ownership, a user-centric mindset, and a willingness to challenge outdated practices. This remote role is suited for engineers who can connect architectural choices to user experiences and drive forward momentum within the organization. Experience in navigating high-stakes decisions and a collaborative approach to problem-solving are essential for success in this position.