Staff Software Engineer, Product/AI

Customer.io is seeking a Staff Software Engineer with a focus on product and AI, who will take on significant ownership of projects that impact customers directly. The ideal candidate will approach problems like a product owner while also possessing strong engineering skills. Daily responsibilities include defining ambiguous problems, developing solutions, and ensuring that the end product enhances the customer experience. The role requires proficiency in Go and React, as well as familiarity with AI technologies. Candidates should be comfortable navigating uncertainty and should be able to articulate the connection between technical decisions and customer outcomes. This position is fully remote, allowing for flexibility in work arrangements. The role is suited for individuals who are proactive, willing to challenge established practices, and capable of fostering collaboration among team members to ensure ongoing progress.