Lead Agent - Custom Brokerage, Distribution & Transcon

Ensure smooth and timely process flow for shipments Ensure accurate and timely client billing Understand all the elements of Ocean Export/Import DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations Ensure accurate and timely data entry into our operating system Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements Understand department process flow, constantly looking for areas of improved efficiency Overseas communications, timely responses to emails and requests (internal and external) Utilize all technology tools available in the company to perform customer service and operations duties Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration. Assist with verification of customs declaration information and the submission of such to the customs authority. Interact with customs authorities to address any issues/questions that may arise during the clearing process. Attend any customs inspections or present documents to customs authorities when such are requested. Act as the liaison between the customs authorities (or other government agencies and customers). Contribute to maintain strong relationships with customs officers. Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements. Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures. Oversee the management of the branch TRANSCON department. Responsible for development of TRANSCON accounts. Define TRANSCON and other opportunities within the current customer(s). University graduate, preferably with Minimum 2-3 year of experience in similar position and/or industry Fully understand customs brokerage processes, both Air and Ocean Must have experience in field operations activities, both at Airport Terminal and Tanjung Perak. Typing skills and computer literacy. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Having a PPJK license. Fluent in English