Customer Support Agent

Flatpay, a rapidly growing fintech company in Europe, is seeking a Customer Support Agent to join their team in London. This role involves being the primary contact for merchants, assisting them with setup, addressing inquiries, and ensuring a positive experience. Daily tasks include managing inbound and outbound calls, resolving customer queries, preparing onboarding contracts, and maintaining customer satisfaction data. The ideal candidate should possess strong communication skills, attention to detail, and a proactive approach to problem-solving. Organizational skills are essential for managing multiple tasks effectively. The position requires a customer-first mindset and the ability to work both independently and collaboratively. The role is based in the office, with working hours from 9:00 to 17:30 or 10:00 to 18:30, five days a week. This opportunity is suitable for individuals who thrive in a dynamic environment and are eager to contribute to a team-oriented culture.