Customer Support Specialist, EMEA

Rogo is looking for a Customer Support Specialist for the EMEA region to join their dynamic Support team in London. In this role, you will be responsible for addressing client inquiries via chat and email, ensuring that issues are resolved promptly and in line with service level agreements. You will also assist in diagnosing problems and providing effective workarounds, while collaborating with Customer Support Managers to enhance operational efficiency. The position involves working closely with various teams, including Product, Engineering, Sales, and Post-Sales, to ensure that all stakeholders are kept informed about support-related matters. Candidates should have at least one year of relevant experience. The role is suited for individuals who thrive in a fast-paced environment and are committed to delivering excellent customer service. While the advert does not specify the employment type, it emphasizes the importance of a collaborative approach and a focus on user needs.