Customer Service Officer Offshore (Remote)

PRISM+ is seeking a Customer Service Officer to join their remote Customer Experience team. In this role, you will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience through various communication channels, including calls, live chats, and emails. Strong communication skills in both Mandarin and English are essential, as you will be assisting customers from diverse markets. The position requires individuals who are self-motivated, possess problem-solving abilities, and can maintain professionalism and empathy while delivering customer care. You will also be expected to gather customer feedback and relay it to relevant departments to enhance products and services. The role is fully remote, allowing for flexibility in your work environment. This position is ideal for those who thrive in fast-paced settings and are passionate about helping others, contributing to a collaborative team culture. Successful candidates will gain valuable experience and develop skills that can support their career growth within the company.