Customer Service Admin - (AU Experience Required)

D2B is seeking a full-time Customer Service Admin to work remotely, primarily supporting Australian customers through phone and email communications. The role involves answering customer calls during busy periods, responding to emails and support tickets, and providing updates on orders and deliveries. Candidates will need to manage customer complaints professionally and handle out-of-stock orders by notifying customers and following up as necessary. Attention to detail is crucial, as the position requires logging call-back requests and maintaining accurate records of customer interactions. Applicants should have at least two years of experience in customer service, ideally with exposure to Australian, US, or UK markets. Proficiency in written and spoken English is essential, along with a polite phone demeanor. Familiarity with Microsoft Office tools, including Word, Excel, and Teams, is also required. The role is suited for individuals who can work independently in a quiet home environment and are disciplined in following established procedures while providing personalized customer responses.