CSR Admin

Virtual Staff 365 is looking for a CSR Admin to join their remote team supporting a leading climate control and electrical service company. The role involves providing customer service and administrative assistance, focusing on lead management, customer confirmations, scheduling, and follow-ups to ensure efficient daily operations. Daily tasks include sending confirmation messages, managing calls, handling web leads, and conducting customer satisfaction calls. The position also requires managing calendar requests and assisting with job bookings in the Aroflo scheduling system. Candidates should have proven experience in customer service, call handling, or administrative support, along with strong verbal and written communication skills in English. Attention to detail and excellent organizational abilities are essential, as is the capacity to manage high call volumes. This full-time position is ideal for individuals who thrive in a fast-paced environment and are adept at multitasking.