Senior Customer Support Specialist

Freedx HQ Management Services FZE is seeking a Senior Customer Support Specialist to join their team in Yerevan. The role involves managing complex customer inquiries and escalations, requiring a strong customer-oriented mindset and excellent communication skills. Candidates should have over three years of experience in customer support or a related field, along with a solid understanding of cryptocurrency, blockchain transactions, and exchange operations. Proficiency in Armenian, English, and Russian is essential for effective communication with clients. The position demands strong organizational and problem-solving abilities, as well as experience with CRM systems and customer support platforms, including Telegram. The ideal candidate will be able to handle multiple customer requests simultaneously and work both independently and collaboratively with internal teams. Experience in the cryptocurrency, fintech, or financial services sectors is advantageous. This role is well-suited for individuals who thrive in a high-impact environment and are eager to contribute to user retention and engagement.