Support Specialist

This full-time position at Greatwide DCAGAT Agency in Yerevan involves managing customer inquiries through email, text messages, and phone calls. The primary focus is confirming shipment statuses and providing updates on pickups and deliveries. You will also coordinate with the dispatch team to report on shipment progress and schedule necessary appointments. The role requires strong written and spoken English proficiency to handle these communications effectively. While prior experience in customer support and communication is preferred, it is not strictly mandatory. Candidates must demonstrate excellent communication abilities, a high level of organization, and keen attention to detail. The ability to work independently and consistently meet deadlines is essential for success in this role. The working schedule is fixed from Monday to Friday, with shifts running from 18:00 to 01:00. This position suits individuals who are organized, detail-oriented, and comfortable working independently within a structured evening timeframe.