Operations Manager

Hayasa Hospitality Group LLC is seeking an Operations Manager for their hotel in Yerevan. The role involves overseeing daily hotel operations, with a focus on Front Office, Housekeeping, and Food & Beverage departments. Candidates should have a minimum of three years of experience in hotel operations, ideally with some supervisory or management experience. Strong skills in guest relations, complaint resolution, and service recovery are essential, along with excellent organizational and communication abilities. The position requires fluency in Armenian, Russian, and English, and the ability to coordinate effectively across departments without direct authority. Experience in a boutique hotel or a hospitality setting that adheres to international service standards is preferred, and familiarity with Triosoft PMS is a plus. This role is well-suited for individuals who are flexible and willing to engage actively in the hotel's daily operations. Interested applicants should submit their CV to the provided email address, specifying "Operations Manager" in the subject line.