Tier 1 Customer Support Specialist I

HealthStream is seeking a Tier 1 Customer Support Specialist I to enhance customer service and product support. In this role, you will engage with clients through phone, email, and chat, addressing their issues and ensuring a positive experience. You will troubleshoot problems, build relationships with customers and colleagues, and document issues for the development team. The position requires at least one year of experience in a technical support role, with a preference for candidates holding a bachelor’s degree in a related field, although practical experience may substitute for formal education. Familiarity with the healthcare industry is advantageous. Strong communication skills, both verbal and written, are essential, along with problem-solving abilities and a proactive approach to work. The role is based in Nashville, TN, and is suitable for individuals who thrive in a customer-focused environment and are eager to develop their careers within the company.