Head of Product, Conversations

Help Scout is seeking a Head of Product for their Conversations team, which focuses on enhancing customer relationships through innovative software solutions. The role involves overseeing two key product lines: Inbox, a centralized workspace for managing conversations across various channels, and Copilot, an AI tool designed to streamline communication by assisting with drafting and providing contextual information. Candidates should possess strong leadership skills and a keen attention to detail, as the company values high-quality work and a commitment to craft. While specific experience requirements are not mentioned, the role is likely suited for individuals with a background in product management or related fields. Help Scout operates as a fully remote team, allowing for flexibility in work arrangements. The ideal candidate will thrive in a culture that encourages ownership, curiosity, and collaboration, and will be motivated by the challenge of shaping the future of customer support in an AI-driven landscape. This position is perfect for someone passionate about improving customer interactions and eager to contribute to a trusted brand.