Retail Operations Manager

Hermès is seeking a Retail Operations Manager for its Dubai location, focusing on enhancing retail performance and client experience. The role involves daily in-store presence to understand operational needs and provide support, training, and information to store teams. Key responsibilities include managing store operations, overseeing the Press Showroom and Regional After-Sales Hub, and collaborating with store management and corporate teams. The manager will also participate in recruitment, optimize operational processes, and implement Group Policies and Procedures. Familiarity with tools such as Cegid, MyHpad, My Stock App, Hermès Care, and H-Link is essential, as is the ability to facilitate the integration of omnichannel tools. The position requires a KPI-oriented mindset to monitor and improve store performance. While the advert does not specify required qualifications or experience, the role is suited for individuals with strong management and operational skills. Language requirements are not mentioned, and the working arrangement details are also unspecified.