British Columbia- Bilingue Français & Anglais Télétravail, Représentant de servi

This role focuses on handling customer contact related to billing, payments, existing and new services, promotions, and service changes. Day to day, the representative listens to customer needs, answers questions, helps with troubleshooting, makes product recommendations, and takes ownership of service issues through to resolution. The job also involves using several computer systems to look up products, services, common issues, and solutions, as well as recording customer details, interactions, and outcomes in the relevant system and raising follow-up requests when needed. The advert names strong communication skills, active listening, problem-solving, consulting with customers, emotional intelligence, and working quickly and accurately to create a positive customer experience. It also mentions regular one-to-one coaching with a supervisor to support performance targets. The advert does not state any required years of experience or a specific qualification. It requires both French and English. The position is remote and full-time. It appears suited to someone who is comfortable in a collaborative environment and wants to help customers confidently and professionally.