Contact center specialist / 00:00-09:00 /

This position involves providing direct support to users who encounter difficulties while utilizing the company’s software. The primary focus is on diagnosing and fixing technical issues that arise during product usage. You will also be responsible for answering general inquiries from the client base. A key part of the job is suggesting appropriate fixes to help users overcome their obstacles. Additionally, you will need to walk customers through the various features and capabilities of the platform. The role requires strong communication abilities to ensure clear and effective interactions with clients. No specific prior experience or formal qualifications are listed in the description. There are no stated language requirements for this vacancy. The working arrangement includes a specific shift from midnight to 9:00 AM. The employer is Idram LLC, and the job is based in Yerevan. This opportunity is suitable for individuals who excel at explaining complex technical concepts in a simple manner. It is ideal for those who enjoy guiding users through new functionalities. The position calls for someone who can maintain a helpful and professional demeanor throughout the support process.