IT Support Disponent (m/w/d)

This position involves managing the initial contact for IT service requests, where you will answer incoming calls to assess technical issues and route them to the appropriate field technicians. You will coordinate daily schedules for the on-site team, ensuring they are at the correct location at the right time, while also monitoring and steering tickets through the internal system. The role includes documenting completed service visits and handling general front-office duties, such as greeting visitors and managing the main switchboard. Candidates should possess a commercial vocational training background, with prior experience in dispatching being an advantage. Proficiency with standard PC applications and Microsoft software is required, along with the ability to quickly learn new digital tools. The job demands strong organizational skills to maintain clarity during busy periods and a structured approach to communication. While specific language requirements are not detailed, the role implies clear and friendly verbal interaction with both clients and staff. The working arrangement is based in an open-space office environment, suggesting a standard on-site presence rather than remote work. This opportunity suits individuals who enjoy frequent telephone communication, thrive in a team setting, and are interested in optimizing internal workflows and resource allocation within an IT service provider.