Officer- Full timer- PM Shifts

Mission and Responsibilities: -Answer incoming phone calls from patients and handle their requests in a professional and timely manner. -Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures. -Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. -Schedule, manage, and update patient appointments. -Confirm appointments and follow up with patients when needed. -Review daily tasks, communications, and pending follow-ups to ensure proper completion. -Handle incoming and outgoing emails in accordance with internal procedures. -Process faxes and ensure that all received information is properly reviewed and forwarded when needed. -Control and follow up on the workflow of outsourcing projects to ensure that tasks are being completed accurately and on time. -Coordinate with team members to ensure proper task distribution, follow-up, and case handling. -Support the team in solving operational issues and maintaining a smooth workflow. -Ensure that all team members follow the required quality standards, internal procedures, scripts, and service expectations. - Prepare and send reports to the concerned Manager whenever required. - Escalate urgent, sensitive, delayed, or unresolved cases to the concerned person or department. - Execute any other job-related task requested by the concerned manager. Qualifications: fluent in French and ensligh/ available to work Monday through Friday from 3:00 PM to 11:00 PM, with flexibility to work up to 2 days per week from 12:00 PM to 8:00 PM.